Refund policy

Refund & Exchange Policy – Hats

We appreciate your business and want to ensure your shopping experience with NurseFam meets your expectations. Please review our policy below before making your purchase.

---

All Sales Are Final on Hats

All hat purchases made through NurseFam are final sale. We do not offer refunds, returns, or exchanges on hats for any reason, including size, fit, or change of mind.

---

Defective or Incorrect Items

If you receive a defective or incorrect hat, please contact our Customer Service team at support@nursefam.com within 7 days of receiving your order.

• The hat must be unused, unworn, and in its original packaging with tags attached.

• If the defect or error is confirmed, we will replace the item at our discretion.

• If the exact style or color is unavailable, we may issue store credit.

---

Shipping Responsibility

• Customers are responsible for entering the correct shipping address at checkout.

• We are not responsible for orders shipped to incorrect addresses provided by the customer.

• If an order is returned to us due to an incorrect address, additional shipping fees will apply to resend the package.

---

Changes to This Policy

NurseFam reserves the right to update or modify this policy at any time without prior notice. Please check our website or contact Customer Service for the most current version.

---

By purchasing a hat from NurseFam, you acknowledge and agree to this policy. “ALL SALES FINAL” is displayed on every hat product page to ensure full visibility.